What are my payment options?
You can use any major credit card or PayPal to pay for your order. Remember your card will be charged at the time you place your order and NOT when your order has shipped.
What is your shipping policy?
You will receive a confirmation email once you place your order. All items ship within 3-5 business days unless other wise stated or due to special order or pre-order items. Shipping charges will be based on the amount of your purchase.
Do you Ship Internationally?
At this time I do not offer international shipping...sorry!
What happens once my order has shipped?
You will receive an email and you will always receive a tracking number so you will know exactly when your purchase will arrive. Please note that transit times vary and could take up to 14 business days to receive your package.
What is your return policy? What if a product arrives damaged?
We do NOT accept returns so please make sure you purchase carefully and are completely confident with your decision. BUT if there is a problem and an item arrives damaged please let me know within 3 days. I will be happy to replace or exchange the item if necessary. I work very hard to package items with care, but unfortunately issues can occur during transit. If your order is received damaged please do the following:
1. Email photos of damaged item(s) and packaging to firstname.lastname@example.org also include your name and order number.
2. I will respond to you within 24 hours letting you know how to proceed further.
*Attention* It is very important to save original DAMAGED ITEM, ORIGINAL PACKAGING, & PACKAGING MATERIAL AND CONTACT ME WITHIN 3 DAYS
The Firefly Farmhouse LLC knows that you care how information about you is used and shared. We are committed to respecting the privacy and security of your personal information.
We do not sell your email addresses to other parties. If you place an order with us, you will receive an email pertaining to that order.
We do not save your credit card information on our system.
Our store has an industry standard 128 Bit SSL encrypted checkout to protect private data.(Shopify) Your information and your order data is hidden from prying eyes both during and after transactions.
When you place your order we collect your personal information such as name, billing/shipping address, email, and (if entered) phone. We use this information to process your order. We do not sell your personal information.